Bug reports and support
Found something broken? Tell us what happened so we can help.
Send a report
- Click Report a bug in the header, or open Support.
- Give it a clear title, such as “The map stays blank when I start a game”.
- Describe what you clicked, what you expected, and what happened instead.
- Add a screenshot if it helps. You can attach one PNG, JPG, or WebP picture up to 5 MB.
- Click Send bug report.
A screenshot is a picture of what is on your screen. On Windows, press Windows + Shift + S, select the area, and save the picture before attaching it. Hide private messages, passwords, and other personal information first.
Example
“I opened a map, chose Normal, and clicked Start exploring. The timer started, but the picture stayed blank. I tried refreshing once. I am playing in the Windows app.”
You do not need technical words or a perfect explanation. Tell us what you saw.
Read and send replies
Open the report from Your bug reports on the support page. Staff replies appear there, and you can send more information in the same conversation. You do not need another app or a separate support account.
If the report says it is still waiting to be delivered, keep an eye on that message. A saved report may not have reached support yet.
Keep access to your report
Signing in is the easiest way to keep your reports. If you sent one as a guest, return using the same browser. Sign in there and choose Keep this report in my account.
Clearing your browser data before linking a guest report may lose access to it.
Rewards
Staff may award a username glow and Bug finder badge for a confirmed bug. If you receive a glow, choose its color in settings. A guest must link the report to an account to receive a pending account reward.
Finished with the report?
Once support has received it, you can choose Close report. Staff can close it too. It becomes Done and you cannot send more messages.
Closed reports, messages, and screenshots are deleted after three days. The page shows the deletion date. Save anything you need before then. Account rewards you have already received stay with your account.